Free Skills Assessment

Do You Have What It Takes to Work in a Call Center?

Answer 40 questions about real call center situations. You will get an overall readiness score, category scores, strengths, weak areas, and what to work on next.

This is a screening and learning tool. It is not an employer certification or a guarantee that you will pass a job interview.

0 of 40 scored questions answered 0%

Your answers stay in this browser unless you choose to copy, download, or email your results.

Before we start

Which best describes you?

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Answer all 40 scored questions first.

Please complete the required fields and all 40 scored questions.

Call Center Readiness Assessment Results

0 out of 100
Call Center Readiness

Your Skill Scores

Your strongest areas

    Skills that need work

      What To Work On Next

        Next Steps

        Want help understanding your results?

        Send your detailed results to Kevin.

        I can review what you got right, what you missed, and which skills you should work on first.

        You can talk or chat with me about your results. You do not need to figure everything out on your own.

        Send Detailed Results to Kevin Email Results to Myself
        Send Detailed Results to Kevin: Best next step if you want feedback. This opens an email with your full answers and scores.
        Copy My Results: Copies the short version of your results.
        Email Results to Myself: Opens an email addressed to you with your score summary.
        Copy Detailed Coach Report: Copies every answer, score, and coaching note. Use this if the email draft gets cut off.
        Download Detailed Report: Saves the full report as a text file.
        Print / Save as PDF: Lets you keep a clean copy of your result page.
        Retake Assessment: Clears your answers so you can take the test again.